William O'Day


40 Fox Run
East Greenwich, RI 02818 USA

001 401 219 6229

bill@billoday.net

Profile

Technical Writer with strong Information Technology background. Academically trained both in Computer Science and Writing. Focused on user-centric viewpoints and assisting non-technical end users understand highly technical concepts and workflows.

Keywords

Education

University of Rhode Island – 9/2001 to 5/2005

BA Computer Science / Writing Minor

Both academic major and minor focused on implementing IT systems based on the principles of ease of use. Capstone thesis for minor discussed implementing Web 2.0 technologies in collaborative writing environments. Other areas of research discussed the impact of social software within a changing technical environment.

Related Experience

Back Bay Mortgage Company – 4/2006 to Present

Web Developer

Hired to update and maintain 3 web domains and an intranet. I have since built another intranet using WordPress as a Content Management System. Most recent work has been retooling legacy applications to serve current needs and developing web applications to automate procedures that before required significant human intervention.

University of Rhode Island Memorial Union – 6/2002 to 9/2005

Systems Analyst and earlier positions

Originally hired as a Programmer Technician, I was promoted multiple times, entering into my role as Systems Analyst in January of 2004. Redesigned web site including material from a variety of sources and departments. Developed Network Operating System migrations, developed proposal documents, and implemented such changes.

University of Rhode Island Student Senate – 9/2002 to 5/2005

IT Consultant

Worked as sole implementation agent on several large-scale projects including building and configuring dynamic database-driven web server and upgrading the school newspaper’s entire computer network. Throughout aforementioned programs provided documentation regarding use, administrative guides, and documentation for successor. Regular duties included server maintenance, workstation support, and user education.

Stream International – 4/2000 to 3/2001

Second Level Technical Support Agent and earlier positions

Originally hired as 1st Level Technical Support, but moved into dedicated Unix Support Role during second month with organization. I was promoted to 2nd Level Support in September 2000. In addition to standard duties, I managed in-house web applications, wrote guides to assist 1st Level Technicians and acted as a backup trainer for new hires.

Awards and Certifications

Skills

Programming Languages

Operating Systems

Packages

Additional Experience

University of Rhode Island

RAM Computers Retail Service Manager – 9/2005 to 2/2006

Served as liaison between customer and service technicians. Provide on-demand services for multiple server systems. Diagnose and treat network problems on customer computers. Provide informal application training to both customers and internal employees.

Senior Event Manager and earlier positions – 9/2002 to 5/2005

Was hired in Building Manager role and promoted in August 2004. Responsible for acting as a liaison between police and group coordinators as well as various staff bodies. Managed team of Event Managers.

Chairperson, Memorial Union Board of Directors – 11/2003 to 11/2004

Worked with staff members in providing structure and vision to the URI Student Involvement Office. Managed and served as a member of a number of different committees.

Student Programming Office Intern – 9/2003 to 12/2003

Provided tutorial and advisement services for student organizations looking to coordinate events.

Team Leader, URI Center for Student Leadership Development Leadership Institute – 9/2003

Acted as mentor for freshmen entering into the Student Leadership program.

Majestic Honda

Wholesale Parts Delivery – 6/1999 to 5/2000

Acted as “public face” of wholesale parts delivery wing of company. During this time, I provided end-user IT support.

Publication

Interests

Travel, Reading, Writing, Music, Soduku